This free online community education session follows on from our March 2025 Webinar Help My Client has Problem Debts #1: Navigating Internal Dispute Resolution.
In some cases, you may not be able to resolves a dispute internally, so you will need to help your client escalate their complaint to an external dispute resolution scheme.
This free online session will provide you with tips and tactics to effectively resolve common complaints with phone bills, electricity bills, and banking debts through the following schemes:
Energy & Water Ombudsman NSW (EWON) and similar bodies in each state and territory Telecommunications Industry Ombudsman (TIO)
Australian Financial Complaints Authority (AFCA) - a scheme for resolving disputes with banks, insurers and superannuation funds.
The session will also help you identify when a client needs legal advice.
Wed, Apr 15, 2026 10:00 AM - 11:00 AM (UTC+10:00) Canberra, Melbourne, Sydney
© Redfern Legal Centre 1977 - 2022
Gadigal Land, PO Box 1805,
Strawberry Hills NSW 2012
