Volunteer Intake Officer
Join our team as a Volunteer Intake Officer at Redfern Legal Centre!
Be the first point of contact for people seeking legal help, gain hands-on experience in client intake and legal triage.
Position Overview
Volunteer Intake Officers are the first point of contact for members of the public seeking legal assistance. The role is essential in managing a high volume of enquiries, assessing eligibility for RLC services, booking appointments, and providing legal information and referrals. The position provides practical experience in legal triage, communication, and client support. Volunteer Intake Officers are trained and supervised by the Intake Team.
Intake Team
The Intake Team is responsible for managing incoming enquiries, determining eligibility for services, triaging urgent matters, providing appropriate information or referrals, and supporting the legal practice teams through effective client intake systems. The team also oversees the recruitment, training, and coordination of Volunteer Intake Officers.
Position Responsibilities
Answer and manage incoming phone calls from members of the public seeking legal assistance
Conduct intake interviews, triage enquiries and identify urgent matters
Provide clear referrals to other services when RLC is unable to assist
Schedule client appointments and gather supporting documents
Maintain accurate and professional file notes
Maintain confidentiality and a high standard of professionalism
Follow internal communication protocols, referral procedures, and intake workflows
Knowledge, skills and experience
Enrolled in a law degree and have completed two or more years of your degree or are JD student, or have previously completed a non-law degree and are currently enrolled in a law degree
Interest in social justice and working with people experiencing complex vulnerabilities
Strong verbal and written communication skills, including the ability to communicate with clients clearly and with empathy
Ability to work both independently and collaboratively in a fast-paced environment
Reliable and able to commit to a minimum of 6 months volunteering.
Commitment, training and shifts
Volunteer intake training requires attendence of one day per week, for four weeks.
After successful completion of the training and skills development, Volunteer Intake Officers commit to volunteering one day per week for a 6 month period.
Shifts are weekdays 9.45am-4.15pm with an hour for lunch.
Upcoming application rounds
Please apply when applications are open by sending an expression of interest to volunteering@rlc.org.au
Please include the following:
Your CV (maximum 2 pages)
A cover letter that introduces yourself and indentifies your preference for training on either Mondays / Tuesdays / Thursdays
Applications recieved after the 24th of July 2026 will not be considered.